Indian Railways Helpline

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Indian Railways Helpline - Official Customer Care & Support

Emergency Helplines

  • Railway Protection Force (RPF) 182 24/7 Security & Emergency Services
  • Government Railway Police (GRP) 182 Police Assistance on Railways
  • Medical Emergency 102 / 108 Ambulance & Medical Assistance
  • Fire Emergency 101 Fire Brigade Services

Customer Service

  • General Railway Enquiry 139 (Toll-Free) 24/7 Train Information & Complaints
  • IRCTC Customer Care 011-39340000 Ticket Booking & Cancellation Support
  • Centralized Customer Service 011-23340066 General Queries & Support
  • Divyangjan Helpline 138 Assistance for Differently-Abled Passengers

Online Services

  • Official IRCTC Website Online Ticket Booking & Services
  • Indian Railways Portal Official Railway Information Portal
  • IRCTC Email Support care@irctc.co.in Email for Complaints & Queries
  • IRCTC Mobile App Download from Play Store or App Store

Regional Railway Zone Contacts

Northern Railway

  • Delhi Division: 011-23342954
  • Ambala Division: 0171-2644020
  • Ferozpur Division: 0161-2226020

Western Railway

  • Mumbai Central: 022-23012131
  • Ahmedabad: 079-25656900
  • Ratlam Division: 07412-247237

Southern Railway

  • Chennai Division: 044-25357398
  • Madurai Division: 0452-2303101
  • Palakkad Division: 0491-2555531

Complaint Registration Categories

Lost & Found

  • Register within 24 hours
  • Contact station master
  • Use form at luggage office
  • Keep PNR ready

Train Delays

  • Check via 139
  • Station announcement
  • Railway website updates
  • Mobile app notifications

Catering Complaints

  • Food quality issues
  • Overcharging complaints
  • Unhygienic conditions
  • Contact pantry car in-charge

Frequently Asked Questions

What is the difference between 139 and 182?
139 is for general railway enquiries, train schedules, PNR status, and non-emergency complaints. 182 is the security helpline for emergencies, crimes on trains, and immediate assistance needs.
How can I register a complaint about lost luggage?
1. Immediately inform the coach attendant or TTE
2. Contact the station master at your destination
3. File a written complaint at the station's lost & found office
4. Keep your ticket and PNR number ready for reference
What information should I have ready before calling?
Always keep your PNR number, train number, journey date, coach & seat number, and station details ready when contacting railway helplines for quicker resolution.

Need Immediate Assistance?

Our 24/7 helpline is always ready to help you with any railway-related issues.

Call General Enquiry Emergency Helpline

Important Safety Information

All helpline numbers listed are official contacts from Indian Railways. Beware of fraudulent numbers asking for personal information or payments. Never share your PNR, bank details, or OTP with anyone over the phone.

Response Time: Emergency calls (182) get immediate response. General enquiries (139) are addressed within 24 hours. Online complaints through the portal are resolved within 3-7 working days.